SHIPPING INFORMATION: - FREE SHIPPING WORLDWIDE - Time will be communicated in base of country of delivery. Normal arrival time to customer is between 5-7 business days after the shipment leaves the studio. - Tracking number will be provided - Professional packaging: Every oil painting is professionally packed and couriered to ensure that it arrives on time and museum-quality perfect. - 72" paintings can be shipped stretched ONLY to USA and EUROPE. To the rest of the world this size is shipped rolled. DAMAGE/LOST: The painting comes with insurance in case it is damaged/lost. RETURNS: If for any reason your are not satisfied with your purchase, email the reason that you wish to return the painting(s). Upon approval for the return, pack the painting in the same shipping box within 7 business day. Return must be paid by the customer including insurance. If you have any issue with your purchase, I will do my best to make you a satisfied customer. FAQ: IS THE PAINTING ARE READY TO HANG? All paintings shipped ready to hang, the canvas sides are painted also. IS THE PAINTING ARE SHIPPED WITH FRAME? All paintings are shipped without a frame. Because in this case the painting looks modern and clean, ready to hang in different living space and you are not affected by the color and style of the frame. You can framed your painting but it depends from your interior design. Please feel free to contact me for the recommendation. CAN I ORDER A PERSONAL PAINTING? OR THE PAINTING E CHOOSE CAN BE CREATE IN DIFFERENT SIZE? Yeas you can send me a personal order and also all my paintings can be created in different size. The price must be agreed before and i need 30% of deposit from total amount to start (to cover part of the costs of raw materials). After that I will start to create your painting within 2-3 days. I will finish it within 20 days (times can be decreased and are calculated based on the complexity of the work itself and reserve the time needed for drying and finishing painting). Then, I will send you an image of the painting for your acceptance and organize the shipment upon completion of the agreement. CAN I HAVE A DISCOUNT IF I PURCHASE MORE THAN ONE PAINTING? If you buy a pantings - you get second one with 30% of discount (the cheapest between 2). Message me to get a discount. All these conditions are not valid on special products condition like promotion price. DO YOU PROVIDE CERTIFICATE OF AUTHENTICITY? Yes for all my paintings i provide Certificate of Authenticity. Each certificate of authenticity will include the name of the owner who purchased the piece of artwork. The certificate is signed by Natalie Cug. If you buying this painting as a gift, please provide me the name of the gift recipient for the certificate. CAN I DO THE DEDICATION FOR A GIFT AND HAVING SHIPMENT DIRECTLY TO INTERESTED? You must provide me the letter of dedication and i will prepare the gift packaging and will ship directly to the address you provide me. INFO: nataliecug.weebly@gmail.com Tank you, Natalie.